We hope that you love your C.W. James purchase. However, we understand some things don’t always work out as planned. C.W. James is happy to exchange or refund items within 14 days of receipt of your online order. Returns will only be accepted if the item is in new, unused condition with the original packaging.


To request a return please email


Please allow 10 working days from when we receive your return for it to be processed. Refunds will be applied back to the original form of payment.


Please address returns to:

C.W. James

62 McMillan Street

Anglesea Victoria 3230



Please note that the returned item is your responsibility until it reaches us, so please ensure it is packed securely and has been sent using a trackable delivery method. C.W. James is not responsible for return shipping costs or duty reimbursement in the case of international purchases. Proof of purchase is required for any refund or replacement.